Shipping Policy
Order Processing:
We process orders Monday - Saturday. Your purchase will be on its way in just 2 business days...or less.
Domestic Shipping Rates & Estimates:
Shipping fees are determined by your order and will be presented at checkout for your convenience. International shipping is currently not available.
Refunds, Returns & Exchanges:
For more information, please refer to our detailed returns policy.
Should you have any further inquiries, feel free to reach out to us at info@culturaluxe.com.
Refund Policy
At Culturaluxe, we want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns on unopened items within 5 days of receipt. Please note the following conditions:
- Return Window: Returns are accepted within 5 days of delivery for unopened items only.
- Shipping: Customers are responsible for return shipping costs.
- Restocking Fee: A 10% restocking fee will be deducted from your refund.
- Final Sale Items: All final sale items are non-returnable and non-refundable.
- Exchanges are not permitted.
If you have any questions or need assistance with a return, please contact our customer service team.
Cancellation / Return / Exchange Policy
At Culturaluxe, we want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns on unopened items within 5 days of receipt. Please note the following conditions:
- Return Window: Returns are accepted within 5 days of delivery for unopened items only.
- Shipping: Customers are responsible for return shipping costs.
- Restocking Fee: A 10% restocking fee will be deducted from your refund.
- Final Sale Items: All final sale items are non-returnable and non-refundable.
- Exchanges are not permitted.
If you have any questions or need assistance with a return, please contact our customer service team.